Customer Service Specialist - Compliance
Boynton Beach, FL Boynton Beach, FL Full-time Full-time Estimated:
$30.
3K - $38.
4K a year Estimated:
$30.
3K - $38.
4K a year LifeSafety Management, a Fortis Fire & Safety brand, is a single source provider of commercial life safety products and services.
Our customized services include fire suppression systems (sprinkler & extinguisher), fire alarm systems, CCTV, access control, and security systems.
Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:
2 weeks of PTO 1 week of sick time Competitive pay 401k with Match Medical, Dental, and Vision Company Provided Life Insurance policy Company Provided Short Term Disability Disability and Life Insurance Packages 10 Company Paid Holidays Pet Insurance Career Advancement Opportunities We are currently looking for a Customer Service Specialist - Compliance, in our Boynton Beach office.
Responsibilities:
Central Station Management:
Oversee and manage all activities related to the central station, including monitoring alarms, dispatching personnel, and maintaining records.
Ensure that all alarm signals are handled promptly and accurately according to established procedures.
Maintain up-to-date knowledge of industry standards and best practices related to central station operations.
Daily auditing of customer central station activity and signals incoming at real time.
Compliance with Local AHJs:
Act as the primary point of contact with local AHJs to ensure compliance with applicable regulations and requirements.
Liaise with AHJ representatives to obtain and submit necessary reports and documentation in a timely manner.
Stay informed about changes in local codes and regulations and communicate relevant updates to the appropriate teams within the organization.
Address any concerns or inquiries raised by AHJs and work towards resolving them effectively.
Employee Regulatory Compliance:
Develop and implement processes to ensure that all employees comply with regulatory requirements, such as licensing, training, and certifications.
Maintain accurate and up-to-date records of employee qualifications, certifications, and training completion.
Coordinate with HR and department managers to facilitate training programs and ensure employees' compliance with safety regulations.
Assist in conducting internal audits to identify potential compliance issues and recommend corrective actions.
Documentation and Reporting:
Prepare, review, and submit reports to AHJs and regulatory bodies as required.
Maintain organized records of all central station activities, compliance-related documents, and employee records.
Generate regular reports on central station performance, compliance metrics, and employee regulatory compliance status.
Ensure all documentation and reports are accurate, complete, and submitted within designated timelines.
General Administrative Support:
Provide general administrative support to the company, including managing correspondence.
Assist in other administrative tasks as assigned by supervisors or managers.
Collaborate with cross-functional teams to streamline processes and improve overall operational efficiency.
Qualifications:
High School Diploma or GED Previous experience in a similar administrative role within the fire protection industry is highly desirable but not required.
Familiarity with central station operations, alarm monitoring systems, and fire protection codes and standards.
Knowledge of regulatory compliance requirements, including AHJ interactions and reporting procedures.
Strong attention to detail and ability to maintain accurate records.
Excellent organizational and time management skills.
Effective communication skills, both written and verbal.
Proficiency in using computer applications, including MS Office Suite and record-keeping software.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee is frequently required to stand, walk, sit, and climb stairs, or balance.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Fortis Fire & Safety Inc.
is an EEO Employer.
We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#INDL.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
3K - $38.
4K a year Estimated:
$30.
3K - $38.
4K a year LifeSafety Management, a Fortis Fire & Safety brand, is a single source provider of commercial life safety products and services.
Our customized services include fire suppression systems (sprinkler & extinguisher), fire alarm systems, CCTV, access control, and security systems.
Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:
2 weeks of PTO 1 week of sick time Competitive pay 401k with Match Medical, Dental, and Vision Company Provided Life Insurance policy Company Provided Short Term Disability Disability and Life Insurance Packages 10 Company Paid Holidays Pet Insurance Career Advancement Opportunities We are currently looking for a Customer Service Specialist - Compliance, in our Boynton Beach office.
Responsibilities:
Central Station Management:
Oversee and manage all activities related to the central station, including monitoring alarms, dispatching personnel, and maintaining records.
Ensure that all alarm signals are handled promptly and accurately according to established procedures.
Maintain up-to-date knowledge of industry standards and best practices related to central station operations.
Daily auditing of customer central station activity and signals incoming at real time.
Compliance with Local AHJs:
Act as the primary point of contact with local AHJs to ensure compliance with applicable regulations and requirements.
Liaise with AHJ representatives to obtain and submit necessary reports and documentation in a timely manner.
Stay informed about changes in local codes and regulations and communicate relevant updates to the appropriate teams within the organization.
Address any concerns or inquiries raised by AHJs and work towards resolving them effectively.
Employee Regulatory Compliance:
Develop and implement processes to ensure that all employees comply with regulatory requirements, such as licensing, training, and certifications.
Maintain accurate and up-to-date records of employee qualifications, certifications, and training completion.
Coordinate with HR and department managers to facilitate training programs and ensure employees' compliance with safety regulations.
Assist in conducting internal audits to identify potential compliance issues and recommend corrective actions.
Documentation and Reporting:
Prepare, review, and submit reports to AHJs and regulatory bodies as required.
Maintain organized records of all central station activities, compliance-related documents, and employee records.
Generate regular reports on central station performance, compliance metrics, and employee regulatory compliance status.
Ensure all documentation and reports are accurate, complete, and submitted within designated timelines.
General Administrative Support:
Provide general administrative support to the company, including managing correspondence.
Assist in other administrative tasks as assigned by supervisors or managers.
Collaborate with cross-functional teams to streamline processes and improve overall operational efficiency.
Qualifications:
High School Diploma or GED Previous experience in a similar administrative role within the fire protection industry is highly desirable but not required.
Familiarity with central station operations, alarm monitoring systems, and fire protection codes and standards.
Knowledge of regulatory compliance requirements, including AHJ interactions and reporting procedures.
Strong attention to detail and ability to maintain accurate records.
Excellent organizational and time management skills.
Effective communication skills, both written and verbal.
Proficiency in using computer applications, including MS Office Suite and record-keeping software.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee is frequently required to stand, walk, sit, and climb stairs, or balance.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Fortis Fire & Safety Inc.
is an EEO Employer.
We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#INDL.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
