Bilingual Client Services Representative
First Choice Credit Management is committed to helping individuals and families overcome the challenges of debt and attain lasting financial independence.
As a leading debt resolution company, we specialize in delivering impactful debt management solutions to individuals grappling with unsecured debt.
Our primary goal is to consolidate their accounts into a single, manageable payment, allowing them to regain control of their finances.
We advocate on behalf of our clients to negotiate and resolve their debts for amounts significantly less than what they owe.
This not only saves them money but also allows them to resolve their debt in a fraction of the time it would take them on their own.
We are looking for a motivated and experienced Bilingual Client Services Representative to join our team.
The CSR will take calls from current clients and answer questions, provide information about the company's programs and services and handle complaints.
This role is responsible for providing excellent customer service to clients with a strong focus on client retention.
The ideal candidate has a customer-first mindset and aim to deliver high quality service in every interaction.
IMPORTANT:
This is an in-office position (not remote) that will require you to work in our office in West Palm Beach.
Responsibilities:
Communicate with clients through various methods such as phone, email and text.
Maintain a positive, empathetic, and professional attitude toward clients at all times.
Respond promptly to client inquiries.
Provide program updates and other related information about the company services and programs to clients.
Troubleshoot and resolve issues and concerns and resolve client escalations.
Document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving services.
Ensure client satisfaction and provide exceptional client support.
Qualifications:
Fluent in both English and Spanish 2+ years of customer service experience, preferably in an office or call center environment Excellent communication skills (both written and verbal).
Strong follow-up and organizational skills Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy.
Ability to remain calm and professional when a customer is upset or stressed.
Pleasant, friendly, and a team player attitude with an ability to adapt to change Must be willing to learn and able to take direction and constructive criticism Must be proficient with computers, specifically with windows based programs such as MS Office including Excel, Word, and Outlook Ability to type 40 WPM What we offer:
Compensation starting at $16-18 per hour DOE Medical, Dental, and Vision 401(k) Company Paid Group Life Insurance Paid time off and paid holidays Great working environment Advancement Opportunities Referral Program Schedule:
Mon-Thurs:
9:
00am - 6:
00pm Friday:
9:
00am - 5:
00p Powered by JazzHRPI225938111 Recommended Skills Adaptability Call Centers Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
As a leading debt resolution company, we specialize in delivering impactful debt management solutions to individuals grappling with unsecured debt.
Our primary goal is to consolidate their accounts into a single, manageable payment, allowing them to regain control of their finances.
We advocate on behalf of our clients to negotiate and resolve their debts for amounts significantly less than what they owe.
This not only saves them money but also allows them to resolve their debt in a fraction of the time it would take them on their own.
We are looking for a motivated and experienced Bilingual Client Services Representative to join our team.
The CSR will take calls from current clients and answer questions, provide information about the company's programs and services and handle complaints.
This role is responsible for providing excellent customer service to clients with a strong focus on client retention.
The ideal candidate has a customer-first mindset and aim to deliver high quality service in every interaction.
IMPORTANT:
This is an in-office position (not remote) that will require you to work in our office in West Palm Beach.
Responsibilities:
Communicate with clients through various methods such as phone, email and text.
Maintain a positive, empathetic, and professional attitude toward clients at all times.
Respond promptly to client inquiries.
Provide program updates and other related information about the company services and programs to clients.
Troubleshoot and resolve issues and concerns and resolve client escalations.
Document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving services.
Ensure client satisfaction and provide exceptional client support.
Qualifications:
Fluent in both English and Spanish 2+ years of customer service experience, preferably in an office or call center environment Excellent communication skills (both written and verbal).
Strong follow-up and organizational skills Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy.
Ability to remain calm and professional when a customer is upset or stressed.
Pleasant, friendly, and a team player attitude with an ability to adapt to change Must be willing to learn and able to take direction and constructive criticism Must be proficient with computers, specifically with windows based programs such as MS Office including Excel, Word, and Outlook Ability to type 40 WPM What we offer:
Compensation starting at $16-18 per hour DOE Medical, Dental, and Vision 401(k) Company Paid Group Life Insurance Paid time off and paid holidays Great working environment Advancement Opportunities Referral Program Schedule:
Mon-Thurs:
9:
00am - 6:
00pm Friday:
9:
00am - 5:
00p Powered by JazzHRPI225938111 Recommended Skills Adaptability Call Centers Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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