Field Service Technician

Company Name:
Scientific Instrumentation - Field Service Engineer
Job Description:
Individual will be responsible for installation, customer training and repair of Quantachrome Instruments and instruments sold by Quantachrome with a strong focus on customer satisfaction.
Install, maintain and support Quantachrome Instruments in the field.
Extensive weekly travel throughout the US. (up to 70%)
Provide onsite customer training.
Recognize when field service issues need to be escalated and take appropriate action.
Document service, installation and maintenance calls with complete reports.
Maintain sound knowledge of technology and understand customers applications.
Provide sales department with potential leads
BS/BA in Chemistry/Physics/Material Science.
Minimum of 2 years advanced training or experience in electronic and mechanical principles.
Sound knowledge of PC operating systems and basic computer networks.
Analytical mindset and drive to resolve open issues.
Strong interpersonal and organizational skills as well as the ability to perform effective system level troubleshooting
Communication and interpersonal skills.
Drivers license and cleaning driving record is mandatory.
Quantachrome operates a Drug Free Workplace.

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